Shipping policy
Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.
Please note that during high-demand periods, processing times may be slightly extended.
Shipping Time
Once shipped, orders typically arrive within 5–7 business days, depending on your location.
Please note that shipping times are estimates and may vary due to factors outside our control, such as carrier delays, customs processing, or peak seasons.
Shipping Rates & Delivery
Shipping costs are calculated at checkout based on your location and selected shipping method. From time to time, we may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to become available.
Delays & Issues
While we do our best to ensure timely delivery, Caramela Beauty is not responsible for delays caused by shipping carriers, customs, or events outside our control.
If your order is significantly delayed, please contact us and we will assist you as best as possible.
Incorrect Shipping Information
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
Caramela Beauty is not responsible for lost or stolen packages once marked as delivered by the carrier. If you experience an issue, please contact the shipping carrier directly.
Contact Us
If you have any questions about your order or shipping, feel free to contact us:
Email: contact@caramela-beauty.shop